Exchange Policy

Effective Date: 01/03/2026

Thank you for shopping with Dakshesh Herbal. We are committed to delivering quality Ayurvedic and herbal wellness products. Please read our Exchange Policy carefully before placing an order.

1. Exchange Eligibility

Dakshesh Herbal offers product exchanges only in the following circumstances:

• The product is damaged during transit.
• The product is defective or leaking upon delivery.
• An incorrect product has been delivered.

To qualify for an exchange:

• The exchange request must be submitted within 48 hours of delivery.
• A clear, continuous parcel opening (unboxing) video is mandatory for verification under our standard exchange process.
• The damage, leakage, defect, or incorrect product must be clearly identifiable in the unboxing video.
• The product must remain unused and in its original packaging, wherever applicable.
• Valid proof of purchase or an order number must be provided.

2. Mandatory Unboxing Video

Recording an unboxing video is compulsory for exchange requests under our standard policy.

Customers must record a clear, continuous, and unedited video while opening their parcel for the first time.

The video must clearly show:

• The sealed parcel before opening.
• The shipping label and external package condition.
• The complete parcel opening process without any cuts, pauses, or edits.
• The product received and its condition immediately after opening.
• Any visible damage, leakage, defect, or incorrect product.

Important: Exchange requests under our standard process will be approved only when the unboxing video clearly establishes an eligible issue.

If the video is missing, incomplete, edited, or does not establish the reported issue, the exchange request may be declined, subject to applicable consumer-protection laws.

3. Non-Exchangeable Products

Products are generally not eligible for exchange in the following circumstances:

• The product has been opened or used after delivery without an eligible issue being established.
• The customer requests an exchange due to a change of mind or personal preference.
• The product was damaged due to misuse, negligence, or improper storage after delivery.
• The exchange request is submitted after 48 hours of delivery, except where applicable law requires otherwise.
• The required unboxing video does not establish any damage, leakage, defect, or incorrect delivery.

4. Exchange Request Process

To request a product exchange, please contact our customer support team within 48 hours of receiving your order.

Provide the following details:

• Order number
• Product name
• Description of the issue
• Clear photographs of the product and packaging
• Original continuous and unedited unboxing video

Our support team will review the submitted evidence and generally respond within 2–3 business days.

Email: daksheshonmarketing@gmail.com

Phone: +91-9996204255

5. Exchange Approval and Replacement

Once the submitted evidence has been reviewed, Dakshesh Herbal will determine whether the product qualifies for an exchange under this policy.

• If the unboxing video clearly confirms an eligible issue, the exchange request may be approved.
• Once approved, the customer will receive instructions regarding the replacement process.
• Replacement will generally be provided for the same product, subject to availability.
• If the required evidence is insufficient or no eligible issue is established, the exchange request may be declined.

All exchange decisions remain subject to applicable consumer-protection laws.

6. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation may no longer be possible under our standard process.

For cancellation requests, please contact our support team as soon as possible.

7. Exchange Shipping

For approved exchanges involving products damaged during transit, defective or leaking products, or incorrect deliveries, Dakshesh Herbal will provide instructions for arranging the replacement shipment.

Shipping arrangements will be communicated to the customer after exchange approval.

8. Policy Compliance

Dakshesh Herbal reserves the right to review submitted exchange requests and verify supporting evidence before approving a replacement.

Our standard exchange process requires a clear and continuous unboxing video demonstrating the issue.

Nothing in this policy restricts or overrides any statutory consumer rights or remedies available under applicable Indian consumer-protection laws.

9. Contact Us

For questions regarding product exchanges or order cancellations, please contact us:

Business Name: Dakshesh Herbal

Email: daksheshonmarketing@gmail.com

Phone: +91-9996204255