Privacy Policy

Effective Date: 01/03/2026

Welcome to Dakshesh Herbal. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website https://daksheshherbal.com/ or purchase products from our online store.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We Collect

We may collect the following types of information when you use our website or place an order:

• Personal Information: Name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order history, transaction references, and order status.

• Payment Information: Payment status and transaction details provided by payment service providers. We generally do not store complete payment card details on our website.

• Technical Information: IP address, browser type, device information, operating system, and website usage data.

• Communication Information: Information you provide when contacting us with questions, feedback, complaints, or Exchange requests.

We collect only the information reasonably necessary for our business operations, subject to applicable law.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, and deliver orders.

• To communicate order updates, shipping information, and customer service responses.

• To process eligible returns, replacements, cancellations, and refunds.

• To respond to enquiries, complaints, and requests.

• To maintain website security and prevent fraudulent transactions or misuse.

• To improve our website, products, and customer experience.

• To maintain business, accounting, tax, and transaction records.

• To send promotional communications where permitted by law and, where required, with your consent.

• To comply with applicable legal and regulatory obligations.

We do not intend to use personal information for purposes incompatible with those explained in this policy, except where permitted or required by law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

If analytics, advertising, or other third-party tracking tools are used on our website, their collection and processing of information may also be governed by their respective privacy policies and applicable consent requirements.

4. Payment Security

Payments made through our website may be processed by third-party payment gateways or service providers.

Payment providers may collect and process payment information in accordance with their own terms, security practices, and privacy policies.

Customers should avoid sharing card PINs, passwords