Shipping Policy

Effective Date: 01/03/2026

Thank you for shopping with Dakshesh Herbal. We aim to deliver your Ayurvedic and herbal wellness products safely and efficiently. Please read our Shipping Policy to understand our order processing, shipping, delivery, and product exchange procedures.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

• Orders are generally processed within 1–3 business days.
• Orders are not normally processed on Sundays or public holidays.
• Processing times may vary during sales, promotional events, or periods of high order volume.
• Customers will be notified if a significant delay affects their order.

2. Shipping and Delivery Time

We aim to deliver orders within the estimated delivery period communicated during checkout or by our shipping partner.

• Estimated delivery times depend on the delivery address and courier service.
• Deliveries to remote locations may take longer.
• Weather conditions, public holidays, transport disruptions, and other unforeseen circumstances may affect delivery.

Delivery timelines are estimates and are not guaranteed. We will make reasonable efforts to assist customers if a shipment is delayed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

• Shipping charges may vary according to the delivery location, order value, package weight, or applicable shipping offers.
• Free shipping may be available on eligible orders if stated on our website or during checkout.
• Any applicable shipping charges will be communicated before order confirmation.

4. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment update by SMS, email, WhatsApp, or another communication method provided during checkout.

Customers can use the tracking information supplied by the courier to check the shipment status.

If tracking information is not received or does not update, please contact our support team for assistance.

5. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate and complete delivery details, including the recipient’s name, address, PIN code, and contact number.

• Incorrect or incomplete addresses may cause delivery delays or failed delivery attempts.
• If a shipment cannot be delivered, the courier may attempt redelivery or send the parcel back to the sender, subject to its procedures.
• Additional shipping charges for reshipment, where applicable, will be communicated to the customer in advance.

Please contact us as soon as possible if you notice an error in your shipping details. Changes cannot be guaranteed once an order has been dispatched.

6. Damaged, Defective, or Incorrect Products – Exchange Policy

Dakshesh Herbal follows an Exchange Only Policy under its standard store process.

Product exchanges are accepted only in the following circumstances:

• The product is damaged during transit.
• The product is defective or leaking upon delivery.
• An incorrect product has been delivered.

Customers must contact our support team within 48 hours of delivery to request an exchange under our standard process.

6.1 Mandatory Unboxing Video

A clear, continuous, and unedited parcel opening (unboxing) video is mandatory for exchange verification under our standard policy.

The unboxing video must clearly show:

• The sealed parcel before opening.
• The shipping label and external packaging condition.
• The complete opening process without cuts, pauses, or editing.
• The product immediately after opening the parcel.
• Any visible damage, leakage, defect, or incorrect product received.

Important: An exchange will be considered under our standard process only when the unboxing video clearly establishes the reported issue.

If the unboxing video is missing, incomplete, edited, or does not establish the claimed issue, the exchange request may be declined, subject to applicable consumer-protection laws.

6.2 Exchange Request Requirements

To request an exchange, customers must provide:

• Order number or proof of purchase.
• Product name.
• Description of the damage or issue.
• Clear photographs of the product and packaging.
• Original continuous and unedited unboxing video.

Our team will review the submitted evidence and generally respond within 2–3 business days.

Approved exchange requests will be processed according to our Exchange Policy. Replacements will generally be provided for the same product, subject to availability.

Nothing in this section limits any rights or remedies available under applicable consumer-protection laws.

7. Order Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched from our warehouse.

Once an order has been shipped, cancellation may no longer be possible under our standard process.

Please contact our support team as soon as possible if you wish to cancel an order.

Any payment adjustments required following an approved cancellation will be handled in accordance with applicable law and payment provider procedures.

8. Delivery Delays and Unforeseen Circumstances

Delivery may be delayed due to circumstances such as severe weather, natural disasters, public holidays, courier disruptions, transport restrictions, or other events beyond our reasonable control.

We will make reasonable efforts to assist customers and provide updates where possible.

Nothing in this policy excludes any rights or remedies available to customers under applicable law.

9. Undelivered or Unsuccessful Shipments

If a shipment is sent back to Dakshesh Herbal because of an incorrect address, repeated failed delivery attempts, or another delivery issue, we will review the circumstances and contact the customer where appropriate.

Any reshipping or order cancellation will be handled according to the circumstances, our applicable policies, and Indian consumer-protection laws.

Our Exchange Policy applies to eligible product issues identified upon delivery and does not automatically apply to undelivered shipments.

10. Contact Us

For questions regarding shipping, delivery, order tracking, delayed shipments, or product exchanges, please contact us:

Business Name: Dakshesh Herbal

Website: https://daksheshherbal.com/

Email: daksheshonmarketing@gmail.com

Phone: +91-9996204255

Our support team will review your query and assist you as soon as reasonably possible.

Thank you for choosing Dakshesh Herbal. We appreciate your trust in our products.